Returns Policy
We want you to shop with confidence. Here's how returns work.
Our approach
Because skincare is a personal, hygiene-sensitive category and authenticity is central to what we do, our returns policy balances customer protection with product safety. Please read the eligibility conditions below before requesting a return.
Eligible returns
- Products that are unopened and in their original, sealed packaging.
- Items where the wrong product was delivered.
- Products with a verified manufacturing defect or damage sustained in transit.
Not eligible
- Opened or used skincare products (for hygiene and authenticity reasons), except in the case of a verified defect.
- Products reported after the returns window has closed.
- Items without proof of purchase from Velyn.
Returns window
Report any issue within 7 days of delivery. Damaged or incorrect items should be reported within 48 hours of delivery, with photos where possible, so we can resolve them quickly.
How to request a return
Contact us at hello@velynbeauty.com or on WhatsApp at +234 814 174 1207 with your order number and a description of the issue. Our team will confirm eligibility and guide you through the next steps.
Refunds
Approved refunds are processed to your original payment method or via bank transfer, typically within 5–10 business days of the returned item being received and inspected. Delivery fees are non-refundable except where the return is due to our error.